Terms & Conditions

Prices And Payment

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below). The total cost of your order will be the price of the products you order plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

For delivery items we accept payment by Mastercard, Visa, Delta, Switch, Paypal and Google Checkout. Payment is deducted when we process your order.

Delivery

Where we Deliver - Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery Charges - We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. morning delivery). If you add additional items, please double check the charge by clicking “Update”. You will always be able to see all applicable charges before submitting your order.

How We Deliver - Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately.

Please Note :We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Cancellations

If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 7 days after delivery by contacting us in writing.

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund for the value of the item minus any delivery charges.

Returns

The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange of the product request that is is:-

• in otherwise in 'as-new' condition;
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault, incorrectly described or other defect will include a refund of the applicable delivery charges including the cost of returning the item to us. Replacement goods are sent by standard delivery only.

Please Note: This Returns Policy Does Not Affect Your Legal Rights